Refund Policy

ExciteMaker Refund Policy Last updated: 29 September 2026 This policy explains when you can get a refund for a purchase made in ExciteMaker and how to ask for one. If something goes wrong with a payment, please contact us first — we can usually sort it out faster than a bank or card dispute. The operator of this service and its contact address are shown at the bottom of this page. 1. WHAT YOU ARE BUYING ExciteMaker sells credits: a prepaid digital balance used to create images and videos inside the service. Credits are added to your balance as soon as your payment is confirmed. There is no physical product and nothing is shipped. Credit packs are one-time purchases. They are not subscriptions and do not renew automatically, so there is nothing to cancel. Any bonus credits or promotional benefits included with a pack are part of that purchase. 2. WHEN YOU CAN GET A REFUND Because credits are digital and delivered instantly, purchases are generally final. We will refund you in these cases: - Mostly unused credits. Within 14 days of purchase, as long as no more than 20% of the credits from that purchase have been used. - More than 20% used. Write to us and we will review your case individually. - Duplicate or mistaken charges. If you were charged more than once for the same order, or charged in error, we refund the extra or mistaken amount in full. - Credits not delivered. If you paid but the credits never reached your balance because of a problem on our side, we will add the credits or refund you. Generations that fail for a reason on our side do not need a refund request: the credits for them are returned to your balance automatically. 3. WHAT IS NOT REFUNDABLE - Purchases where more than 20% of the credits have been used, apart from the individual review described above. - Requests made more than 14 days after the purchase, except where the law requires otherwise. - Dissatisfaction with how an individual result looks. AI results vary and will not always match what you expected; a result you do not like is not a failure. - Purchases connected with fraud, abuse, misuse of chargebacks, or a breach of our Terms of Service. 4. HOW TO REQUEST A REFUND Write to the contact address shown at the bottom of this page and include: - the email address you signed in with, if you signed in, - the order number or payment receipt, and - a short description of the reason. We aim to reply within 3 business days. Requests made within 14 days of purchase, with no more than 20% of the credits used, are approved without further review. 5. APP STORE PURCHASES If you bought credits through the Apple App Store or Google Play, the payment was taken by Apple or Google, and refunds for it are handled under their policies. You can request one from Apple (reportaproblem.apple.com) or from Google Play (your order history). You are also welcome to contact us for help. 6. HOW REFUNDS ARE PAID Approved refunds go back to your original payment method through the payment provider or app store you used. Depending on your bank or card issuer, it can take 5–10 business days for the money to appear. When a purchase is refunded, the credits and any bonus or promotional benefits from it are removed from your account. 7. CHARGEBACKS If you have a problem with a charge, please contact us before disputing it with your bank. Filing a chargeback without contacting us may lead to your account being suspended while the dispute is reviewed. 8. YOUR LEGAL RIGHTS Nothing in this policy limits the rights you have under the consumer protection laws of the country where you live. 9. CHANGES TO THIS POLICY If we change this policy, we will update the date shown at the top of this page. 10. CONTACT The operator of this service and its contact address are shown at the bottom of this page. Write to us there with any question about a payment or a refund.